Returns, Refunds & Complaints Policy for Anerley Florist
Our Commitment to Fresh Flowers and Customer Satisfaction
As a trusted local florist in Anerley, Anerley Florist takes pride in delivering only the freshest flowers and exceptional service to households and businesses in the area. We stand behind the quality of our arrangements and strive to ensure every customer is delighted. Please read below for our policies on returns, refunds, complaints, and our fresh flowers guarantee.
Fresh Flowers Guarantee in Anerley
Your satisfaction is our top priority. We guarantee that your flowers will arrive fresh and vibrant. To uphold this guarantee, each bouquet is hand-prepared shortly before delivery, ensuring maximum longevity and beauty for our customers throughout Anerley.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not up to our quality standards, please notify us as soon as possible on the day of delivery. Damaged items may include wilted, crushed, or broken stems, or arrangements that are not as described. We ask customers to provide a clear description and photographic evidence of the issue so we can resolve your concern promptly.
Freshness Window & Quality Assurance
We guarantee the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to our flower care advice. If you believe your flowers have deteriorated prematurely or did not meet expected standards within this window, please contact us with details and images to support your claim. Your concerns are important, and we're here to ensure satisfaction with every order.
Refunds & Replacement Options
If your complaint is upheld, we offer the following solutions for flowers damaged-on-arrival or substandard quality:
- Full Replacement: We can re-deliver a fresh arrangement to you on the next available date that suits you.
- Partial or Full Refund: Where appropriate, we will process a partial or full refund back to your original payment method within a reasonable timeframe.
Your happiness matters to us, and our staff will work with you to find a fair and satisfactory outcome.
Complaints Process
We treat every complaint seriously at Anerley Florist. If you are unhappy with your order, please contact us within 24 hours of delivery, providing your order details and any supporting images or information. Our team endeavours to respond to all complaints efficiently, aiming to resolve issues within two working days. If you feel we haven’t addressed your concern sufficiently, we encourage you to request a review by a senior team member, who will undertake a final assessment of your case.
Trusted Local Anerley Florist
We value the trust of our Anerley customers and are committed to building lasting relationships with our neighbours in the community. Anerley Florist has supplied fresh flowers to households and businesses for years, earning a reputation for reliability, quality, and customer care. Our returns, refunds, and complaints process is designed with your peace of mind in focus. Thank you for choosing your local Anerley flower expert.
